Dear Michelle
Thank you for taking the time to share your feedback with us. We truly appreciate your input and value your perspective as a customer. We are sorry to hear about the inconvenience you experienced and we would like to address your concerns.
Upon reviewing our records, it appears that there might have been some miscommunication regarding the messages. We apologize for any confusion caused. Our team did receive and respond to your initial message regarding the design update. We understand that you expected more correspondence, and we apologize if there was any misunderstanding on our part.
We would like to clarify that we sent out a comprehensive email to all our customers, including yourself, informing them about the design update and any related information. However, it seems that there may have been an oversight in ensuring you received this email. We sincerely apologize for this oversight and any inconvenience it may have caused.
We highly value your satisfaction as a customer, and we want to make things right. In order to rectify the situation, we will personally ensure that you receive the email with the updated design and any other relevant updates. Additionally, we would be more than happy to assist you with any further questions or concerns you may have regarding our products or services.
Once again, we apologize for the inconvenience caused and appreciate your understanding. Your feedback is crucial to us as we continually strive to improve our customers' experience. Please don't hesitate to reach out to us directly if there is anything else we can do to assist you.
Thank you for your patience and for giving us the opportunity to address your concerns.
Best regards
